Refund Policy — Tin Can Smartphone

Binding language: German. In the event of any conflict between language versions, only the German version is legally binding.

Business customers only. This refund policy applies exclusively to B2B contracts. There is no statutory consumer right of withdrawal because Tin Can Smartphone is not sold to consumers.

The German version is legally controlling. This English text is a convenience translation.

This refund policy applies to paid subscriptions and plans for Tin Can Smartphone (www.tincansmartphone.com), operated by Albrecht Apps GmbH.

Version 2026-08-18 · Effective: 18 August 2026

30-day money-back (contractual, B2B)

Paid plans include a contractual 30-day money-back guarantee: within 30 days of the first paid purchase you may cancel that plan with a full refund of the relevant payment, as shown in account settings. This is a contractual B2B benefit, not a consumer withdrawal right under Sections 312g and 355 BGB.

Blocking technical issues

If you purchased a paid plan and experience a blocking technical problem that we cannot resolve within 48 hours of your report, you may request a refund for that billing period. Include your account email, payment reference and a description of the problem.

When we accept a refund

  • Money-back within 30 days of the first paid purchase, where that feature is active for your plan
  • Duplicate or accidental charges caused by a payment-system error
  • Service unavailable for a material part of the paid period due to a fault on our side
  • A documented defect we cannot fix within a reasonable time after you reported it

When we may refuse a refund

  • Requests after the 30-day money-back window without a qualifying defect
  • Requests after substantial use of the paid quota without a defect and outside the money-back window
  • Issues caused by your device, SIM, carrier, network or third-party software
  • Violation of our Terms of Service or misuse of the API or app
  • Change of mind after the money-back window once the service has been delivered as described

How to request a refund

Write via the contact form or email hello@tincansmartphone.com, or use money-back cancel in account settings where available. We aim to respond within a few business days. See also our imprint.