Refund Policy — Tin Can Smartphone

Binding language: German. In the event of any conflict between language versions, only the German version is legally binding.

This refund policy applies to paid subscriptions and plans for Tin Can Smartphone (www.tincansmartphone.com), operated by Albrecht Apps GmbH.

Cooling-off and early issues

If you purchased a paid plan and experience a blocking technical problem that we cannot resolve within 48 hours of your report, you may request a refund for that billing period. Contact us promptly and include your account email, order or payment reference, and a description of the problem.

When we accept a refund

• Duplicate or accidental charges caused by a payment system error
• Service unavailable for a material part of the paid period due to a fault on our side
• A documented defect we cannot fix within a reasonable time after you reported it

When we may refuse a refund

• Requests made after substantial use of the paid quota without a qualifying defect
• Issues caused by your device, SIM, carrier, network, or third-party software
• Violation of our Terms of Service or misuse of the API or app
• Change of mind after the service has been delivered as described

How to request a refund

Write to us via the contact form or email hello@tincansmartphone.com. We aim to respond within a few business days. Statutory consumer rights in your country of residence remain unaffected. See also our imprint.